What is the most important employment position currently, within your own company? You might say the CEO, the accountant, or the many shop floor workers who keep your production line flowing as it should. Well, you would be wrong because the most important job is the greeting of the customer. When prospective customers call your business, who is it that answers the phone? Remember this is the very first contact they will get with your business and if it is the wrong type of contact, then you might have lost their business.
First Point Of Contact.
The first point of contact needs to be a positive experience because if you sound professional on the phone, then the assumption is that you are professional throughout. But how can you establish this professionalism from the outset? Well the answer is using an answering service facility that is both cost effective and professional and certainly provides the best first impression. What’s more, these services offer the most useful apps for small businesses available today.
Don’t Lose That Customer.
The benefits of call answering services are many. You get a virtual receptionist who offers your callers your company greeting and then begins to offer them options to insure that they get to talk to the right person. How many times have you called a business only to be put on hold while they try to find someone to help you? That person then puts you through to the wrong department and you have to hang up and start again. This is frustrating for any customer, and so you should count yourself lucky if they redial again because most customers vote with their feet when faced with bad customer service.
Saving Money.
Using a call answering service will save you a lot of cash because a virtual receptionist is much easier to pay than a real person. If you want to hire a real receptionist you need to spend money on hiring them first and then training them and even after that they may leave or just ring in sick on a regular basis. Even if he or she needs to take a day off, you still need to avail yourself of a call answering service anyway. If they are having a bad day, then that negativity is going to project itself in their voice and that is not the voice you want your customers to hear.
Keep Control.
You need to be in control of your answering services and so getting a virtual receptionist is the answer.You can get the service tailored to your company’s specific needs and the calls don’t have to be monitored because you know the customer is getting a friendly and professional greeting every time and when they are connected they get the right person in the right department every time.
Open 24/7.
An answering service provides you and your business with the best standards of customer service for the lowest cost thus saving you time and money. No matter what time a customer calls your business, there is someone there to take their call and you even have call forwarding services. Look into getting a call answering service for your business today.
What are the main benefits of call center monitoring software? There is a lot more to it than you think. Find out what they are and why you should consider using them in your business.
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